FAQ

Who is Meinex?

Meinex Import Export Trading GmbH is the center for refurbished warehouse and shop furnishings housed in more than 30,000m² in  Oldenburg, Germany. Centrally located, we can be reached easily by highways and freight. Regardless of your size, we will help set up your business. - Providing a wide selection of used shopping carts, refrigerated cabinets, checkout counters, shelving and pallet racks, action tables and as well as fork-lift trucks or bale presses, we have everything you need and more

Additionally, we are in the business of buying second-hand shop equipment, optional with pick it up, and various servicesTo learn more, click here www.meinex-verwertungen.de

How do I buy at Meinex?

If you are interested in one or more articles, you can send us a request via our website. This works almost like a usual purchase in any other online shop, only without binding confirmation and payment at the end. Indicate the items you are interested in the request form and send it to us. In the last step, you will have the possibility to add questions or suggestions. Of course, we are also available via email at info@meinex.de or via phone at 0441 96010622.

Once your request is received, we will be in touch shortly via phone or email with an offer that will include estimated costs for delivery, if needed.  In order to proceed with sale we require written confirmation. 

After confirmation is received, you will receive an invoice with terms due upon receipt.  Delivery can and will not be made until payment is received. The time window for delivery is typically 10 business days after funds have been received. All deliveries are subject to availability, logistics, and only upon appointment.

How do I pay?

In Person Pickup

We welcome you to come see our warehouse in Oldenburg for yourself!  Items are available for pickup and can be made available with a much shorter time window.  Payment can be made in cash, with EC card or credit card.

Delivery

For delivery, we ask for payment by bank transfer. Please carry out the transfers only after receipt of the order confirmation and invoice. Please indicate the order number on bank transfer. The account data can be found in the order confirmation.

Subject to special circumstances and agreements, flexible payment terms could be negotiated.  This is available upon request only and at the sellers discretion.

How does shipping work?

RECEIPT OF PAYMENT IS REQUIRED FOR ALL SHIPPING AND PICKUP

For Self Pick-Up

Quickest and easiest, self pick-up is always preferred.  Please indicate and arrange with our team when and who will be collecting your items and we will have them ready and waiting.

Delivery

Parcel shipping and delivery is often not available due to dimensions and weights of items.  But luckily, we offer delivery services utilizing our very own fleet of vehicles!

Shipping typically takes place within 7 business days after payment is received (within Germany). Shipping and delivery are by appointment only and are subject to scheduling arrangements.  All costs and appointments will be discussed at point of sale. Should there be a delay, this will be disclosed in sales process or as soon as we are made aware.

Freight Deliveries

For orders with a small volume, it is often possible to deliver via freight forwarding. Many times this can be both faster and cheaper than our delivery services.  We will work with you to explore all options and to find the best possible rates.

Can I make a return?

In the event of a complaint, please contact reklamation@meinex.de. You will need to provide us with your order or invoice number, description of the item(s) and the reason for your complaint. If possible please attach photos of the flaws to the email. We will contact you to discuss the complaint and find a best solution.

Can I view the goods before purchase? If yes, where?

Yes, you can! Come see us at our location in Oldenburg. Here we have our goods stored and exhibited on approx. 30000m². Office hours are from Mon-Fri 9.00 am - 4.30 pm. We are open to the public but we recommend making an appointment before your visit, so we can make sure that your desired consultant is available.

Is there a guarantee?

All guarantees are included in the product descriptions on the site. Additionally, warranties are only valid in Germany. If there is not a listed warranty or guarantee, there is not one offered.

Are there any new products?

Yes- we carry a number of brand new stock items in addition to all used items. These are marked as such on our website. Products like, Tegometall and Rabtrolley are available in a variety of options. Please inquire if there are any questions.

Can you help me plan my shop?

We can offer you detailed advice on any of our articles. Generally, we have have all the items you will need for a store or warehouse- not only here in our stock but available as reasonable prices For example, which shelving configurations would make sense or what are the best freezers for your purposes. However, we are not shop builders and (still) do not have the software to set up your shop (virtual).

How do I know that my payment has also been received and booked successfully?

Once payment has been received, we will confirm via e-mail receipt. If you have not received your payment receipt within 2 days, please contact us. It is often the case that offers are paid for without first being confirmed and invoiced and/or order numbers are not referenced in the payment. This not only makes it difficult for our accounting to assign the payment but will delay the delivery process.

Can I order from abroad?

Yes. Thanks to our own fleet, we are flexible in shipping goods. We can also order other (sea) routes and ship your goods in containers, if necessary. We will gladly work with you to find the best and most cost effective solutions

I would like to change or cancel an order. What do I have to do?

You can change your order by e-mail and by telephone. To do so, you will need to provide us with your order number.  Additonally, we reserve your order for 5 business days after the confirmation of sale. If we receive no payment during that time, we will cancel your order.

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